NADA
  • 26-Mar-2018 to 25-May-2018 (EST)
  • Dealer Operations
  • Tysons, VA, USA
  • Competitive!!!
  • Hourly
  • Full Time

NADA offers a generous benefits package including: Medical, Dental, Vision, Short and Long Term Disability and Life Insurance. NADA also offers a matching 401(k) plan, Educational Reimbursement and generous Paid Time Off.


Summary:      

Responsibilities include inbound/outbound telephone and email communications to provide information or assistance on NADA member services, update membership records, and renewals, collect account receivables, and perform related accounting processes.  

           

Essential Functions:  

  • Engage, interact, and communicate across all Dealership Operations departments and respective leadership.
  • Promptly answer incoming member calls directed to the NADA main switchboard and redirect courteously to the appropriate staff to notify them of tasks that require action.
  • Provide professional, timely, and proficient customer service performance in all telephone and written communications to represent the features, and benefits of all NADA membership and programs; research and work cross-departmentally to fulfill member requests.
  • Utilize product / service knowledge, job aids, and product sheets to engage in a consultative selling process to assist members and achieve sales and membership objectives.
  • Process dues payments for 20-Group and Membership. Based on inquiries, send invoices to members and process credit card payments. Maintain accurate Membership master file records using information from dealers, dealer associations, and manufacturers. reconciliation, and resolution of billing disputes.
  • Update CRM and database records with accurate membership information using information collected from dealership personnel and other third-party resources; track and report trends and insights based on inquiry volume and nature of call.

           

Non- Essential Functions:     

  • Assist with sales and membership objectives of recruitment, registration and enrollment of prospects into available programs, explanation of program benefits, monitoring program response, and applying scripts to inbound and outbound correspondence.
  • Prepare meeting and marketing material packets of information for internal distribution or shipping.
  • Perform research related to member inquiries and follow-up with written correspondence, return calls and/or emails.
  • Attend the annual convention as booth staff to provide product demonstrations, information on features and benefits, and to support member services, if needed.
  • Other job-related duties assigned.

           

Qualifications: Education and Work Experience

Bachelor or Associate degree preferred.   At least five years of experience in a customer service-oriented environment required. Previous customer/receptionist/call center experience preferred. Excellent interpersonal, oral and written (e.g. email) communication, problem-solving and organization skills required. Candidate must possess computer proficiency in MS Office programs, and experience with association management software databases and/or CRM a plus.    

           

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee will occasionally be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • The employee may occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee must have the ability to travel up to 5%.
NADA
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